Why Was Your Booking Declined?

Thank you for your request to book. ​At this time, your request for your chosen service has been declined but this does not mean this is a refusal, and does not necessarily mean we cannot work together.​ Your request to book the service you requested has been declined for one or more of the following reasons:

  • ​There is a waiting list and/or limited availability for the service you have requested. If this is the case, please let me know if you would like to be added to the waiting list and I will be in touch when appointments become available.

  • Your request is for a service that requires a Prospective Client/New Enquiry consultation in order for ​me​ to assess whether we are able to work together. Consultation as the first step of contact will be outlined in the information on the webpage of the service you have requested and can be booked here. They are either 15 or 30 minute consultations by phone or Zoom.

  • The information provided on your booking request indicates that there is not enough ​detail for me to successfully assess whether we can work together and whether I can help you. If this is the case, please book a 15 or 30 minute phone consultation.

  • In reviewing the information you have provided, the support you may gain the most benefit from is outwith the scope of my services, and that I would be unable to currently help you at this time. This does not mean we cannot work together; it just means that I cannot help you with the issue you have contacted me about and/or it is of a different nature to the service you have requested. I may be able to help you with other support needs.​ If you would like to discuss this, please book a 15 minute phone consultation.

  • W​e ha​d previously ​worked therapeutically together and the relationship was dissolved. If this was ​due to seeking support for issues that I considered outwith the scope of my services​ (for example counselling or psychotherapy), the first ​step to resuming ​contact for services within my scope of expertise is a 15 or 30 min phone or Zoom consultation.

  • We ​have ​worked together previously and the relationship was dissolved by yourself​ either verbally or in writing. If this is the case, the first step to resuming contact is a 30 min phone consultation as the first step to resuming contact.

  • It has been an extended​ period of time since we worked together  - please book a pre-appointment 30 minute phone consultation​.​ This offers the opportunity to discuss and consider your experiences since your last appointment​ and the best way forward.

  • I​n ​our ​communications​ and/or therapy sessions I ​outlined ​that, in my professional opinion, I would only be able to continue to provide my services to you for the support you are seeking subject to you committing to a ​series of regular sessions or a ​dedicated support plan,​ or that I have advised you that the issue you are seeking support for requires your attendance more than one session every few weeks/months. If this is the case and you would like to commit to a plan, these can be booked here. If this has been discussed with you and you decline committing to a plan or regular sessions, future requests to book one-off or irregular/sporadic appointments will also be declined.

  • Repeated lateness, rescheduling, cancellation and non attendance at appointments. Late or missed payments for services and repeated reminders, as outlined in the terms and conditions of booking, or that you have stated you are unable to fund the services you have requested.

  • Disrespect of, and non adherence to, the professional boundaries​, ​ethics​, terms or conditions ​outlined by Flourish​​ or a conflict of interest.

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